The Children's Society
Reviews on IAA Trust
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I LOVE this shop!! It’s my favourite charity shop as it’s the most diverse and full of treasure . All of the staff are lovely and it’s a great asset to the community in South Woodford. Clean , well organised , friendly staff - fabulous!
Stuart who pretends to be the store manager was disgusting in the way he handled a situation. Horrible place to be in. He doesn’t have anything to do with customer service. Terrible experience that I will report it further. They were selling some toys in a plastic box that was damaged and therefore presenting an Hazard for a child. I have asked the shop assistant to change the box and The Store Manager Stuart in front of me and other customers told to the shop assistant very rudely:’ Oh for Christ sake! Put it in a bag and that’s it!” Then I told that it is not fair to pay for it same price and he was keep shouting that this is a charity shop and to buy it as it is in bag or not. Very unprofessional and rude person! Charity or non charity it is still a shop where customers have rights. Terrible person that will be reported soon.
I came one day during the week to the shop around 4.40pm and the shop was closed with members of staff inside ignoring me. On the door it says open untill 5pm. Please change the opening hours on the door and website.
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