Plymouth Citizens Advice
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I cannot get through to Plymouth, as it is a national help line. What is the point of having a service you cannot get hold of 😞
I was referred on to them by utility warehouse for some debt advice. They were all very professional until the day of my appointment. The man I was speaking to kept asking me to repeat myself and said he couldn't hear the first part of what I was saying. I know it isn't my phone as the line was clear my end. I have raised a complaint with Utility Warehouse who are now going to re refer me to citizens advice so I can speak to someone who is more helpful
Second time I've been down and it's the second time I've left feeling extremely frustrated. There is a drop in on Tuesday and Wednesday apparently to help with funding and claiming some Tesco vouchers, however when asked I'm met with a blank stare and then being told yes I am right but just not on this Wednesday, no explanation. When asked if I can book an appointment to avoid this problem again I was told yes, to go on a phone call list. Useless information and 0 help, I've been stood outside for 30 mins (I'm dyslexic, had multiple back operation's and my epilepsy has been playing right up the last few weeks). The receptionist doesn't seem like she wants to help people or enjoy her job and it shows. I'll try again next Tuesday if I can. Thank you Jamie
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