Brighton Housing Trust
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Just call this morning to take some advice on behalf of my brother who is suffering with MND syndrome unfortunately he is on end of life and he got 4 young children Lady on the phone was so rude not interested in listening very disrespectful I’m very disappointed
This is to Name and Shame the BHT Manager Ian Wilson as BHT Endorse abusive behavior by there own staff As This is a True review at the time of these disgusting events that as a resident I went through. This is About Shame and Name the Manager Ian Wilson and Staff involved at BHT Sure House and BHT Archway These are Mental Health High Support Housing Based in Brighton and Hove Sussex. Its unbelievable and Shocking Behavior by BHT Manager Ian Wilson, and some other staff who were involved too, that are all mentioned in this honest review. So: I followed BHT's own procedures that they had put in place, and yet verbally I was threatened not to do this again by the manager of BHT Archway who is ian Wilson. I was sitting in the lounge enjoying watching TV when the manager Ian Wilson came right up to me in my personal space leaning over me shouting and waving his finger at me saying, do not ever ever report me ever ever again to my boss ever ever again. So after I left a previous review regarding this, I got a reply directly from Ian Wilson, stating Let's talk about this, So I did contact BHT, This is what happened: I spoke to all BHT one at a time each named staff below having to go through each one individually, as each staff refused too do anything, It was Ian Wilson's request to talk about this. Those involved are, Management, who were, Ian Wilson. Sharon. Pauline. Rachel. They all refused to do anything then it went to the top person who is Andy Winters the CEO, Andy Winters stated case closed, So why did Ian Wilson send me a message stating, Let's talk about this!? This investigation is still ongoing, as THIS has had a massive negative effect on my mental health and my well being. On BHT own website there is a photo of Ian Wilson, yet underneath his profile is what he has stated as his job description is total contradictions to what Ian Wilson really is, and yes this is the BHT Manager. Lorna With held a lot of important information from my move on minutes with Staff Ian Wilson. the re hab support team. Trever Knowles. My key worker Lorna. Housing officer Annie, As to regarding what was actually discussed, So I was given false promises by the team involved. And my minutes between Ian Wilson and the re hab team are total contradictions, lies and Distorting of the truth too. After I was told I had to join this re hab team, when I was very happy with the support from the other team I was receiving, so the re hab manager eventually agreed to terminate there support as he noticed Trever Knowles broke there own re hab support agreement, as he was ment to meet me once a week but only turned up once every three or four months, plus psychiatrist Dr Gregory lied in my minutes stating I could see psychiatrist at my doctor's surgery complete lie, and I would go back to another support team, which was another lie. All those involved are all professional people, I find there attitude and there behaviour absolutely disgusting, and very confusing. There was some Good within BHT, Which is, Deputy manager Senior project staff, And just a few staff were excellent with there support, And April the previous Manageress she was also very supportiv
Very great service and today I put on my first bid with Sasha.
Absolutely awful service, properties falling apart, managers don't respond to complaints and there is zero support for any residents living under their care despite they claim they are there to help people with mental health and homelessness. Too many frustrated customers due to the negligence of their staff who are constantly and permanently let down. Complaints raised to the CEO David Chaffey get ignored and housing officers like Daisy Fellows don't even bother responding to help any clients. The whole service is a shambles and detrimental to people's health. Managers only respond once the housing ombudsman instruct them to, they have breached tenancy agreements multiple times and continue to bully their own residents. Over a year on and they are finally making repairs after ignoring matters until everything is falling apart. Probably the worse housing organisation in all of Sussex.
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